Is there internet access in the guest rooms?

Yes, Wi-Fi is available in all guest rooms and the lobby.

How many guests can stay in one room?

Some rooms can accommodate up to 4 guests. Guests aged 13 and above are counted as adults.

Can the twin beds be joined together?

Yes, the twin beds can be joined together. Please let us know your request at the time of booking.

Can extra beds be added to the guest rooms?

Can extra beds be added to the guest rooms?

Are there beverages in the guest room refrigerator?

Yes, the guest room refrigerator and minibar are stocked with beverages. Complimentary drinks include water, sparkling water, beer, and non-alcoholic beverages.

Are there smoking rooms available?

All guest rooms are non-smoking. Please use the designated smoking areas.

Are the baths in the guest rooms hot springs?

All guest room baths use natural hot spring water.

Are the hot springs from natural sources?

Yes, all guest room baths use natural hot spring water. Additionally, there are large communal baths with natural hot springs and panoramic scenic views of the Hakone mountain range available for your enjoyment.

Are there communal baths available?

Yes, there are large communal baths available, open from 3:00 pm to 12:00 am and from 6:00 am to 11:00 am.

Are there lockers, amenities, and towels available in the large communal baths?

Yes, there are lockers for storing personal items in the large communal baths. Various amenities and towels are also provided, so you can use them without bringing your own.

Is it possible to use the hot springs for a day visit?

Unfortunately, we do not offer hot spring access to non-accommodation guests.

Where are meals served?

Both dinner and breakfast are served at the restaurant.

What are the meal times?

Dinner start times require advance reservations. Breakfast times will be confirmed by your butler upon check-in. For available meal times, please refer to the dining page. DINING

Can you accommodate dietary restrictions or allergies?

If you inform us in advance about any food dislikes or allergies, we will do our utmost to accommodate your needs. However, please understand that in cases of severe allergies for some foods, we may have limited capability to fulfill such requests.

Can you provide special meals?

We strive to accommodate special dietary requests such as low-sodium or vegetarian meals. However, please understand that accommodating very strict dietary restrictions may be difficult.

Are there meals for children?

Yes, we provide meals for children. Please refer to the "Children" category for meal options.

If I book for multiple nights, will the meals change?

Yes, we will endeavor to provide meals that differ from the previous day as much as possible.

If I book multiple rooms, can we dine together

Yes, if you inform us in advance, we will do our best to arrange seating so that you can dine together.

Can I bring my own food and drink to the restaurant?

Bringing outside food and drink into the restaurant is generally discouraged. A corkage fee of ¥4,000 per bottle (including tax) will be charged for beverages. For baby food, please refer to the "Children" category.

Is in-room dining available?

Dinner and breakfast are served in the restaurant, and we do not offer in-room dining. However, a room service menu is available in your room.

Is room service available? What are the hours?

Yes, room service for meals is available from 6:00 pm to 9:00 pm. Please check the menu in your guest room on the day of your stay.

Can I use the restaurant without booking a room?

Unfortunately, our restaurant is exclusively available to staying guests.

Can I have lunch in the restaurant?

Unfortunately, our restaurant is not open during lunch time.

Are children allowed to stay?

Yes, children of all ages are welcome to stay with guardians. However, please note that some facilities have age restrictions. 
[Large Communal Bath] Not open to children who are not yet potty-trained. 
[Teppanyaki] Not open to children under 10 years old.

How are children's accommodation charges calculated?

Guests aged 0–12 are counted as children and charged an accommodation fee of ¥1,650 per person per night (including tax). Additional charges for meals and extra beds will apply. Guests aged 13 and above are counted as adults and charged the same fee.

Is rental of children's loungewear available?

Yes, we offer children's loungewear in sizes S/M/L. Please inform the butler of the required size.

What items are available for rent for babies?

We provide items such as diaper bins and bed guards. Availability is limited, so please inquire at the time of booking if you have any specific requests.

Are baby cribs available for rent?

We offer baby cribs for rent for children up to 24 months old. Availability is limited, so please inquire when booking if you have any requests.

Can the beds be pushed together so that we can sleep with our child?

Yes, twin beds can be pushed together to provide a spacious sleeping area for you and your child. Please inquire when booking if you have any specific requests.

Is it possible to add beds for children?

The possibility of adding beds depends on the room's capacity. Rooms with a capacity of more than two guests can accommodate an extra bed or a sofa bed. An additional bedding fee of ¥3,300 per set will be charged for children aged 0–12.

Are strollers available for rent?

We don't provide strollers for rent.

We do not provide strollers for rent.

What kind of meals are available for children?

What kind of meals are available for children?

For children aged 0–12, the following meal options are available: [Dinner] Rice or porridge set (free), children's set meal (¥5,500), children's kaiseki meal(¥9,350), same dinner as adults (¥19,800)  [Breakfast] Rice or porridge set (free), children's breakfast (¥2,200), same breakfast as adults (¥5,500)

Can I bring in baby food?

Yes, you are welcome to bring your own baby food. We can heat it up, so please feel free to ask for this service.

I'm considering celebrating an anniversary or birthday. Can you provide a cake or bouquet?

Yes, we can arrange cakes and bouquet for you. [Cake] ¥4,500 (12 cm diameter fresh cream cake) [Bouquet] ¥5,000, ¥7,000  We can provide numeric candles for the cake, so please let us know your preference. Bouquets can be arranged to fit your budget and flower preferences. We also offer message cards. Please make a reservation one week in advance via email. 

Can I request a spa treatment?

Yes, you can enjoy our "HINOKA SPA" treatments. SPA

Can I request a massage?

Yes, the therapist from our contracted clinic will provide massage treatments in your guest room. Please inquire via email or ask your butler on the day for details on time and rates.

What are the bar's hours?

The bar is open from 5:00 pm to 11:00 pm (last order at 10:30 pm).

Can you assist with booking a sightseeing taxi?

We can arrange a sightseeing taxi for your desired route and time. Please contact us via email for advance reservations.

Do you have parking available for staying guests?

Yes, we offer free parking for our staying guests.

Do you have shuttle service available from the station?

Yes, we provide shuttle service from Gora Station. Please inform us of your desired time via email at least two days before your stay. For same-day changes, please contact us by phone. 
[Phone number] 0570-011-722 (available for domestic calls within Japan only)

How can I get to the hotel using public transportation?

Please refer to the access page for directions by train or bus from Tokyo and Nagano areas. ACCESS

Can I use credit cards in the hotel?

Credit cards including VISA, MASTER, JCB, UC, AMEX, DINERS, and UnionPay can be used for on-site payments.

What is the spa tax / bathing tax?

It is a tax collected by local governments for using hot springs. From age 13, a fee of ¥150 per person per night is charged.

Can I send my luggage in advance?

Yes, please send your luggage with your check-in date and the name of the representative guest clearly indicated.  [Japanese address] 〒250-0408 神奈川県足柄下郡箱根町強羅1320-807 「ふふ 箱根」 [English address] FUFU HAKONE, 1320-807 Gora, Hakone-machi, Ashigarashimo-gun, Kanagawa, 250-0408 JAPAN

Can I send my luggage from the hotel?

For domestic addresses within Japan, our concierge will arrange for courier services. For international addresses, the shipping regulations vary depending on the type of item and destination, so please inquire with our concierge.

What are the check-in and check-out times?

Check-in time is from 15:00 and check-out time is until 11:00 the next day. Some times may vary depending on your accommodation plan.

Can I store my luggage before check-in and after check-out?

We accept luggage storage before check-in and after check-out. Please pick up your luggage on the same day.

Can I request early check-in or late check-out?

Early check-in is available from 14:00, and late check-out is available until 12:00. The additional fee is ¥13,200 per room per hour (including tax). Please note that availability may vary, so please consult us at the time of booking if you have any requests.

Do you provide wheelchair rentals?

Yes, we have wheelchairs available for use within the premises. Availability is limited, so please inquire when booking if you have any requests.

Is it possible to request a geisha performance?

Unfortunately, geisha cannot be arranged at our hotel.

Can I stay with my pet?

Unfortunately, pets are not allowed to stay. We can introduce nearby pet hotels.