For requently asked questions, please refer to Q & A.
For other questions, please contact:
Do you have private hot spring baths in the guest rooms?
All guest rooms feature private baths with natural hot springs.
Do you have any drinks in the fridge of the guest rooms?
Drinks are prepared in the refrigerator and minibar in the room. There are free water, sparkling water, beer, etc. in the refrigerator. There are also charge-required drinks for your choice.
Do you have the internet access in the guest rooms?
All guest rooms and the public areas have free Wi-Fi available.
Are the rooms non-smoking?
All guest rooms and the public areas have free Wi-Fi available.With the exception of dedicated smoking areas, smoking is prohibited throughout all buildings.
Can you combine the twin bed into a double bed?
The twin bed can be combined to form a double bed. Please request when making your reservation.
Do your accept children guests?
We accept children guests and don't have an age limit.
Will children be counted in the room occupancy? How to charge?
Guest aged 0-12 will not be counted in the room occupancy and will be charged a facility usage fee of ¥1,650 per person per night.
Guest aged 13 and upper will be counted in the room capacity and will be charged at the same rate as adults.
What kind of meals I can choose for my children?
Please refer to the children's meal options below and note that children's meals also need to the reservation in advance.
Dinner: Rice or porridge (free) / children's dinner plate (¥5,500) / Children's kaiseki meal(¥9,350) / the same dinner as adults (¥16,500)
Breakfast: Rice or porridge (free) / children's breakfast plate (¥2,200) / the same breakfast as adults (¥3,300)
* Teppanyaki dinner is only available from 10 years old for safety reasons. If you bring children under 10 years old, please choose Japanese Kaiseki Dinner.
Can I borrow high chairs for my children in the restaurant?
Yes. We have children's chairs in the restaurant.
Can I borrow the baby cot and set it in my room?
We can set the baby cot for 0 year old in the room. Please inquire when booking your room.
Do you have pajamas for children?
We offer pajamas in various sizes for children. Please inform the age and gender of the child guest when booking your room.
Where will dinner and breakfast be served?
Both dinner and breakfast will be served at the on-site restaurant.
Do I need to book dinner and breakfast times in advance? What are the meal times?
For the dinner, please book the time in advance.
For the breakfast, it's no need to book the time in advance and we will ask you when checking in.
You can find the meal times on the "dining" page on our website.
I have booked more than rooms for our group. Can we have meals together?
Our restaurant has tables for small groups. However, due to the limited number of tables, your request may cannot be perfectly matched. We sincerely ask for your understanding.
Can you change the meals if I have some food allergies or dislikes?
Please let us know in advance if you have food allergies or dislikes. We will try our best to respond to your needs. For example, egg allergy, not eating raw food, etc. However, it might be hard for us to completely respond to a very strict restriction on food allergies. We hope to have your kind understanding.
Do you accept the request for special diets?
Please let us know in advance if you need a special diet. We will try our best to respond to your request. For example, reduce salt or vegetarian meals, etc.
However, we may have difficulty responding such as very strict vegan. We hope to have your kind understanding.
Is it possible to have meals without staying at the hotel?
Sorry, our restaurant only accepts guests of the accommodation.
Do you use the natural hot springs?
Both of our guest rooms and large communal baths use natural hot springs. For details, please check the "hot springs" page on our website.
Do you have large communal baths in your hotel?
We have large communal baths of hot springs. The baths are separated into gentles' and ladies'.
Is it possible to use only the hot spring bath without staying at the hotel?
Sorry, the baths in our hotel are only available to hotel guests of accommodation.
Do you have a pick-up service at the station?
We provide pick-up station service. Please refer to the page of access on our website.
Do you have a parking lot?
We provide free parking for guests and no need to reserve it in advance.
Check-in and check-out
What are the check-in and check-out times?
Check-in is from 15:00 on the day of your arrival, and check-out is by 11:00 on the day of your departure.
Can I store luggage before check-in or after check-out?
We provide the luggage storage service before check-in and after check-out.
Does a deposit required for my reservation?
For individual bookings from guests, we do not require you to pay a deposit. Your accommodation fee can be paid online or remitted in advance, or paid on-site.
For bookings from travel agencies, please follow our payment regulations for travel agencies.
Can I use credit cards at your hotel?
Major credit cards are accepted at our hotel.
VISA / MASTER / JCB / UC / AMEX / DINERS / UnionPay
I'm thinking of staying for an anniversary or a birthday. Do you offer cake and flowers?
We have cake and flower services. Please book in advance.
Cake: From ¥3500 (cream cake size 4, 12cm). There are also other cakes and sizes to choose from.
Bouquet: Starting from ¥3000. We will arrange it according to your budget and favor.
Does your hotel have a esthetic spa?
We have a esthetic spa in the hotel. For details, please refer to the Spa page on our official website.
Can I book for massage?
We can book the massages of the treatment in your room. Massagists are sent from a clinic with whom we have a corporate. Please inquire after your room booking.